Privacy policy
Your privacy matters.
This policy explains how Fravorly collects, uses, shares, and protects personal information when you use the app and related services.
Fravorly ("Fravorly," "we," "us," or "our") is designed for personal, non-commercial social favor coordination between friends and trusted contacts. We try to collect only what we need to run the Service. This Privacy Policy is incorporated by reference into the Fravorly Terms and Conditions. By using the Service, you agree to the practices described here. If you do not agree, do not use the Service.
1. Who We Are
The Service is operated by Fravorly LLC, Vernon Hills, Illinois. For privacy questions, contact us at [email protected] or through the support channel designated in the App.
2. Information We Collect
We collect the following categories of information.
2.1 Information You Provide
- Account information: name, username, email address, password, and profile details you choose to add.
- Phone and address information: phone number and verification status, and city, state, postal code, or other address details you provide.
- Profile and social information: friends or trusted contacts you connect with, favor descriptions, messages, and other content you submit ("User Content").
- Location information: city-level profile location and precise coordinates when you choose to share a location through a supported feature.
- Favor and reciprocity activity: favors you request, accept, complete, or decline, and related Kudos activity.
- Support communications: information you provide when you contact support or send feedback.
2.2 Information About Your Contacts and Social Circle
Because Fravorly coordinates favors between friends, the Service records connections between you and other users, favor history within your circle, and feedback or reports involving users in your network.
2.3 Purchase Information
When you buy Kudos or other paid items, the purchase is processed by the applicable app store (such as the Apple App Store or Google Play), not by Fravorly. We do not collect or store your full payment card details. We may receive limited transaction confirmation data, such as that a purchase occurred, the item purchased, and an app store transaction identifier.
2.4 Information Collected Automatically
- Device and technical data: device type, operating system, app version, device identifiers, and language settings.
- Usage data: features used, actions taken, session times, and interactions within the Service.
- Log and diagnostic data: IP address, crash logs, and performance data.
2.5 Information From Third Parties
- App stores: purchase confirmations and, where applicable, subscription status.
- Analytics and infrastructure providers: as described in Section 5.
3. How We Use Information
We use the information we collect to:
- create and manage your account and authenticate you;
- provide, operate, and maintain the Service, including favor coordination and Kudos tracking;
- process and confirm purchases of Kudos and paid items;
- personalize your experience and show relevant favor and social activity;
- communicate with you about the Service, including service-related notices and support responses;
- enforce our Terms, prevent fraud and abuse, and maintain safety and platform integrity;
- investigate reports, complaints, and disputes involving users;
- analyze usage to understand, improve, and develop the Service;
- comply with legal obligations and enforce our legal rights.
We do not sell your personal information for money.
4. How We Share Information
We share information only as described below.
- With other users: your profile, favor activity, Kudos activity, and User Content are shared with the friends and trusted contacts you interact with, as needed to coordinate favors. Feedback and reports may be used for moderation and safety.
- With service providers: we share information with vendors that help us run the Service (hosting, analytics, crash reporting, customer support, and similar), who may process it only on our behalf and under confidentiality obligations.
- With app stores and payment processors: to process and confirm purchases.
- For legal reasons: to comply with law, respond to lawful requests, enforce our Terms, protect the rights, safety, and security of users, the public, or Fravorly, and to detect or prevent fraud, abuse, or security issues.
- In a business transfer: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to this Policy.
- With your consent: for any other purpose disclosed to you at the time.
5. Service Providers and Third-Party Tools
We use third-party providers to operate the Service. These include Google Firebase for push notifications, Cloudinary for uploaded images and media, and DigitalOcean for cloud hosting. These providers process relevant device, media, account, and technical data under their own terms and our agreements with them.
6. Data Retention
We keep personal information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, prevent fraud and abuse, and enforce our agreements. Some information may remain in backups for a limited period, or in records shared with other users (for example, favor history within a circle) even after you delete your account.
7. Your Choices and Rights
- Access and update: you can view and update most account information within the App.
- Delete your account: you may request account deletion through the in-app setting, support channel, or the instructions on our Account Deletion page. Deletion is subject to the retention limits in Section 6.
- Communication preferences: you can manage push notifications through your device settings and manage service emails as described in those messages.
- Device permissions: you can control permissions such as notifications and, if applicable, contacts or location in your device settings.
7.1 U.S. State Privacy Rights (including California)
Depending on your state of residence, you may have the right to know what personal information we collect, to access or delete it, to correct it, and to opt out of certain sharing. We do not sell personal information for money. To exercise these rights, contact us at [email protected]. We will not discriminate against you for exercising your rights.
8. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
9. Children's Privacy
The Service is intended only for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete it and may remove the account. If you believe a minor has provided us information, contact us at [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means and update the "Last Updated" date above. Your continued use of the Service after the effective date means you accept the updated Policy.
11. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, contact us at [email protected] or through the support channel designated in the App.